Project Management Metrics: Crucial Requirement for Project Success

StarAgilecalenderLast updated on March 09, 2022book12 minseyes3070

What are Project Metrics?

Every business deals with multiple projects used for the systematic operation of a business. The success of any project is dependent on how well it is managed. In the current times, project management has seen a big change. Projects are now highly complex and lead to pressure on the organizations for better identification, measurement, and reporting of the project metrics. 

In earlier times, project management was considered a career path. However, it is now considered a strategic and core component for the growth and success of any business. Project management metrics are the quantitative measurements for project performance. Project metrics understand whether the project will be successful or otherwise provide learning to do better business. 

Project metrics help organizations understand business loopholes and give them a good idea of the efforts they need to put in a specific area depending on the project management metric results. Project management metrics are generally defined based on the project goals. Some of the common performance parameters considered under project metrics include:

  • Cost of the project.
  • Overall performance of the project.
  • Resources utilized.
  • Changes requested.
  • Changes implemented.
  • Tasks completed.
  • Tasks not completed.
  • Issues observed.
  • Return of value.

Metrics should be simple and aligned to the project goals. They should be measurable without any ambiguity, traceable, and supported by data. Project metrics are often categorized as a process, product, and organizational metrics. These metrics define several parameters and measures that assess the quality of the process, product, or organization. Developing metrics enables managers to understand the overall performance of the business effectively.

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Importance of Project Management Metrics

Project management metrics provide key measures that help track performance and success. The prime requisite for any project is to assess the parameters that can lead to good performance and develop future action plans. Defining project management metrics allows a business to:

  • Determine critical requirements.
  • To understand the overall project performance.
  • Facilitate informed decisions.
  • To enhance and evolve through better predictions and decision-making. 

Incorporating efficient project metrics allows quick detection of flaws in the process or product and enables better decisions. For example, suppose a project metric of efficient use of resources is proving to be a bottleneck for a project can be instantly catered by improvement in resource management. This ensures that the project does not deter, delay, or become a failure. 

Project metrics involve asking questions on what information is to be collected, how it will be collected, how to analyze it, and finally reporting it and bringing important changes. Some of the common benchmark project metrics used today by several businesses include:

Return of Investment

Return of investment is the most important project metric used in almost every business project. This metric provides clear and measurable information on the returns received by any business. 

Customer Satisfaction

This is currently the most valued project metric for various businesses. Meeting customer expectations can result in increased business and profits. Customer Satisfaction Index is often used to measure existing customers, repeat customers, satisfaction survey results, returns, and complaints. This measurable metric provides correct information on the success of the product or process from the end-user. 

Cost of Quality

This parameter of the project metric provides information on the amount of loss incurred by the business due to poor quality of process or product. Several inputs, including material, labor, and overhead costs, are lost due to poor quality. Using this as a measure allows the business to work on its quality. 

Project or Process Cycle Time

Any project or process has a definite cycle time in which it starts and ends. This means projects with a shorter cycle time result in a faster investment return. Any delays or issues resulting in extension of cycle time result in delays in the success of the process or project. 

Project Metrics in Current Times

Project metrics have become a core requirement of any small or big business. Big companies like IBM, Siemens, Deloitte, and Microsoft incorporate project metrics in their business model. The numbers keep increasing as the projects increase. Project managers are now recruited to develop new processes, applications, or products at the initial stages. 

Current complex projects with long durations, multiple interactions, and multiple stakeholders require flexible project management methodologies. Continuous assessment of several project parameters is important for analyzing the constraints, values, and other factors affecting the project's success. Many project management professionals realize the importance of gaining knowledge and skills related to project metrics. Professionals are attaining pmp training and certification in:

  • Managing complex projects.
  • Risk management.
  • Business management.
  • Six sigma.
  • Developing metrics and key performance indicators (KPIs).
  • Dashboard designing.
  • Management of Multiple Stakeholders.
  • Design and Development of fluid management methods.
  • Feasibility and cost-benefit analysis.

By attaining PMP certification training through pmp courses, project managers can understand the key metrics essential for different businesses. PMP training instills project management skills that project managers can apply to develop project metrics that ensure success and profits for the company.

To Conclude

Every business in the world wants to earn profits. Embedding project metrics in businesses can enhance the overall performance of the project. Project managers are continuously upskilling themselves and attaining pmp training for learning project metric development and management of complex projects. 

Several big business organizations also prefer project managers with pmp certification for the positions in different projects. A project manager trained in project metrics can proactively take the inconsistencies and lead the project closer to success. With the increased demand for certified project managers, it has become vital to enhance their understanding and skills in developing project metrics focused on the project. PMP training helps understand the basics and application of project metrics for a business.


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